Privacy Policy
Promote Monash Business
Effective Date: 01/01/2026
1. Introduction
Promote Monash Business (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
If you have any questions, you may contact us using the details at the end of this policy.
2. What Personal Information We Collect
We may collect personal information including:
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Full name
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Email address
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Phone number
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Business name
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Website address
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Information provided via contact forms or lead forms
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Information collected through discovery calls
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Website usage data (such as IP address, browser type and pages visited)
If you contact us by phone, including via our AI Voice Receptionist system, we may collect information you provide during that interaction.
We do not collect sensitive information unless it is reasonably necessary and you consent.
3. How We Collect Personal Information
We collect personal information when you:
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Submit a form on our website
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Submit a Facebook or social media lead form
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Book a Discovery Call
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Contact us via email or phone
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Interact with our AI Voice Receptionist
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Subscribe to our newsletter
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Engage with our advertising
We may also collect information through cookies and tracking technologies when you visit our website.
4. Why We Collect Personal Information
We collect personal information for purposes including:
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Responding to enquiries
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Booking and managing appointments
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Providing marketing, automation and AI services
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Sending demonstration materials
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Improving our services
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Marketing our services (where permitted by law)
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Complying with legal obligations
We will only use your personal information for the purpose for which it was collected or a related purpose you would reasonably expect.
5. Direct Marketing
We may use your personal information to send you information about our services, updates or promotional offers.
You may opt out of receiving marketing communications at any time by:
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Clicking the unsubscribe link in our emails
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Contacting us directly
We will respect your request.
6. Disclosure of Personal Information
We may disclose personal information to:
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Technology service providers (e.g., CRM systems, email marketing platforms, AI voice systems)
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Advertising platforms such as Meta (Facebook)
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IT service providers and hosting providers
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Professional advisers
Some of these providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy law.
We do not sell personal information.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet is completely secure.
8. Access and Correction
You may request access to the personal information we hold about you.
If you believe your information is inaccurate or incomplete, you may request correction.
Requests can be made using the contact details below.
9. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
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Understand website traffic
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Improve user experience
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Measure advertising performance
You can disable cookies through your browser settings, though this may affect site functionality.
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us in writing.
We will investigate and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
11. Contact Us
Promote Monash Business
Email: clientcare@promotemonashbusiness.au
Phone: +61 489 084 260
12. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.